DTH (Direct - To - Home) is an official term of the television industry and satellite television. DTH is a method of receiving television signals directly from satellite by using an individual dish, set-top box and LNB signal converter.

Up to now, K+ has broadcast more than 80 TV channels in total under 3 value added channel packages. Click on the package name: ACCESS+ or PREMIUM+ or HD+ to have detailed information of channels in each.

Subscription fee for new subscribers includes equipment fee, package fee and installation fee. You have 3 options of duration for new subscription including 3, 6 and 12 months. Click on ACCESS+ or PREMIUM+ or HD+ to have detailed information of subscription fee by each package.

Registering new subscription

Renewal fee includes package fee only. Click on ACCESS+ or PREMIUM+ or HD+ to have detailed information of subscription renewal fee by each package and applied duration.

Renewing my K+ subscription

K+ renewal and upgrade scratchcards are available at K+ scratch cards sale points

⇒ If you are using Opentel ODS 4000V decoder with current Access+ package, then you want to renew your subscription with or upgrade it to upper packages, you have to purchase a decoder with model Opentel ODS 1400NA for Premium+ or HD set of equipment (decoder model Samsung HD SMT-S5060) for HD+, then pay for the renewal or upgrade fee. A special price of HD equipment is dedicated by K+ for you. Call 1900 1592 or visit our K+ Stores to have more information.

⇒ If you are using Opentel ODS 1400NA decoder with current Access+, you can request to renew your subscription  with or upgrade it to Premium+ package, and just pay for renewal or upgrade fee and no need to purchase new equipment; if you want to renew your subscription with or upgrade it to HD+ package, you have to purchase HD set of equipment, then pay for the renewal or upgrade fee. A special price of HD equipment is dedicated by K+ for you. Call 1900 1592 or visit our K+ Stores to have more information.

⇒ If you are using HD equipment set, you can request to renew your subscription with any package or upgrade it to any upper package, , and just pay for the renewal or upgrade fee and no need to purchase new equipment.

The calculation of upgrade fee depends on the upgrade method, there are two methods:

1. Upgrade until the end of your current subscription: If you request to upgrade your subscription for the whole remaining duration regardless how long it is, the upgrade fee is the new package fee for remaining months from the upgrade date till the end of current subscription subtracting the payment you have done for the duration.Call 1900 1592 to get information of upgrade fee

2. Upgrade for 1 month with scratch card: If the remaining duration of your subscription is over 1 month (at least 30 days) and if you want to limit the upgrade period and upgrade fees , you can buy 1 MONTH upgrade PREMIUM+ scratch card with the upgrade fee of 190,000VND

► GOING TO THE NEAREST RETAILER

Going to the nearest retailer with your current K+ smart card number to register your upgrade for the whole remaining duration with target package and pay for the upgrade fee. The retailer will upgrade your subscription immediately. Otherwise, you can buy 1 month Premium+ upgrade scratch card and activate it by yourself.

Call 1900 1592 or click HERE to find a retailer close to your home or click HERE to find Scratchcard upgrade salespoint

► MAKING A BANK TRANSFER

Coming to a bank or using online banking to transfer directly the upgrade fee for the whole remaining duration to K+ bank account. Your subscription will be upgraded as soon as K+ receives the bank payment slip.

1. �Definition: Premium+ upgrade scratch card is a dedicated method to support subscribers who want to experience channels of Premium+ package within a short time. Each upgrade scratch card is of one-month duration (equivalent to 30 days)

• Try Premium+ channels for one month before making decision to subscribe Premium+ package
• You can use as many upgrade scratch cards as you want, provided that your current Access+ subscription should have remaining months equivalent to the number of scratch cards you want to use at the date of the upgrade
• Enjoy best programs whenever you want with limited pocket of money

a. Conditions to use upgrade scratch card:

• You must be a subscriber of Access+ package and you are using K+ decoder model Opentel ODS 1400NA or Samsung SMT-S5060
• Your subscription must have at least 1 month to go.

• Buy scratch card at any K+ authorized sales points nationwide.
• Scratch the card to get the secret code and create SMS of structure K*smartcard number*secret code
• Send SMS to 6058 to upgrade your subscription to Premium+ package
• Wait some minutes for the demand sent and enjoy the programs on the channels of Premium+ package

Should you meet any issues related during usage, do not hesitate to contact 1900 1592 to get support.

The network of K + distributors is spread all over the country including:

 Vien Thong A shops located in many cities and provinces

 Circle K stores in Ho Chi Minh and Vung Tau city

 Hochiminh Post Offices

Call 1900 1592 or click HERE to find a retailer close to your home

Starting from 16 Nov 2012, K+ warranty system has been supplemented with 52 new centers, by which the total number of warranty centers nationwide is 77. With this continous efforts, K+ do hope to bring more and more improved after-sales service to our customers.

List of K+ warranty centers across the country:  

(Working time at Collection centers is from 8:00 AM to 9:00 PM everyday)

I. Warranted equipment: Set-top-box (Decoder) and smart card supplied by K+

II. Warranty period: Twelve (12) months for brand-new set-top-box since the first subscription activation in accordance with K+ Subscriber Management System.

III. Warranty Collection points: Collection Center authorized by K+ (See the list on K+ website:�www.kplus.vn, in the section of Frequently Asked Question.

IV. Terms and conditions:

- Equipments under warranty are those having defects arisen due to the manufacturing and under the warranty period.

- Equipments out of warranty conditions are those out of the warranty period or those under the warranty period having defects arisen due to the user or due to the force majeure.

- The warranty under the Contract shall not be applied when Warranted Equipment is defected due to the following reasons:

1. Warranted equipment has been mishandled, misused or modified or repaired by the customer or any unauthorized person by K+;

2. Technical maintenance of the inside Warranted Equipment by the End-user and/ or a third party not approved by K+;

3. Warranted equipment has been tampered with or attempted to be repaired by the Subscriber or any others unauthorized by K+  to do so, which causes the damage of Warranted Equipment;

4. The warranty shall not cover activities of periodical maintenance, exchange or replacement of the accessories due to normal wear and tear;

5. Warranted equipment has been defected due to accident, force majeure event, configuration changed versus the original one provided by the manufacturer;

6. Warranted Equipments are not provided by K+;

7. Misuse or use or installation of the Warranted Equipment contrary to the instruction manual for the Warranted Equipment.

8. The “warranty seals” are not intact or the fake “warranty seals” are stuck on the set-top-box at the time of receiving equipments at collection points of K+;

9. The serial number of the Warranted Equipment has been removed or defaced;

10. Warranted equipment has been maintained in improper conditions (except that the maintenance is done by K+ or one of authorized retailers of K+);

11. Direct influence of thunderbolt.  

V. Warranty regulation:

- Decoder with defects detected under and out of warranty period will be exchanged with used decoder with equivalent standard functions (technical specifications) verified by K+.

- In case of smart card, it will be replaced with a new one.

 VI. Warranty service charge:

VII.  Transportation fee: For both case of under warranty and out-of-warranty, customer will be charged with the fee for two-way transport of warranted equipment from customer’s place to Collection points.

We understand that you will feel very uncomfortable when watching your favorite K+ channel, the images break down and then the screen turns into black. This phenomenon is called image interference due to the heavy rain or the satellite signal loss due to passing through rainy clouds. Even the highest satellite television technology sometimes is inevitably affected by this natural phenomenon. The phenomenon occurs quite regularly for satellite TV services, especially in regions prone to heavy rain in Vietnam. Normally, this phenomenon will cease when the clouds disappear.
K+ is committed to improve service with non-stop efforts. However, in cooperation with service provider, you also can overcome the above trouble by following some guidelines:
1. Every two to three years, you should request the technical staff of K+ official retailer periodically check the dish’s orientation and LNB’s operation (the checking is not free of charge)
2. Ensure the cable connecting the dish and the decoder is officially provided by K +, and check if the cable is twisted or damaged.
3. Keep the cable long enough and ensure connection point between the cable and the decoder is fixed.
4. Do not share the cable with a second decoder without using an appropriate splitter; the division must be done by technical staff of K+ official retailer.

1. Does not display LED on the front panel or the receiver has no power?
• Check the power cord
• Disconnect the power cord and connect it again to the receiver.
• Check the power supply

10. Message “Unrecognized smartcard” on TV screen?
• Check the smartcard and slightly clean the copper panel on the smartcard
• If the message still appears, please contact the closest retailer to get a new one and exchange the duration of your current smartcard to the new one.

1. Nothing appears on TV screen?
• Check if the TV and set-top box are powered on.
• Check the connection status of the cable between TV and set-top box.
• Check if the TV input is set to your dedicated set-top box external input mode (HDMI, AV, EXTERNAL…).

For more information, feel free to contact 19001592