No. | K+ Store/SIS | Address | District | Province |
1 | K+ Store Nguyen Trai | 1075 Nguyen Trai, P.14 | Dist. 5 | Hochiminh |
2 | Shop in Shop Co.opXtra Thu Duc | Ki-ot 04, Co.opXtra Thu Đuc, No. 934 Road 1A, KP4, Linh Trung | Thu Duc | Hochiminh |
3 | K+ Store Cao Thang | 26 Cao Thang, Ward 5 | Dist.3 | Hochiminh |
4 | K+Store Quang Ninh | 803 Le Thanh Tong, Bach Đang Ward | Ha Long | Quang Ninh |
5 | K+ Store Hai Phong | 204A To Hieu, Trai Cau Ward | Le Chan | Hai Phong |
6 | K+ Store Ha Noi | 39 Hai Ba Trung | Hoan Kiem | Hanoi |
7 | K+ Store Gia Lam | 312 Nguyen Van Cu | Long Bien | Hanoi |
8 | Shop in Shop Savico Long Bien | Kiot 142 - Savico Mega Mall 7-9 Nguyen Van Linh | Long Bien | Hanoi |
9 | K+ Store Bien Hoa | 38 Đuong 30/4, kp4, Bien Hoa | Bien Hoa | Dong Nai |
10 | K+ Store Đa Nang | 22 Nguyen Van Linh, Nam Dương Ward | Hai Chau | Da Nang |
11 | K+ Store Can Tho | 42 Tran Van Kheo, Cai Khe Ward | Ninh Kieu | Can Tho |
12 | Shop in Shop Big C Binh Duong | Kiosk 12, F1, Big C, 555B avenue Binh Duong. | Thu Dau Mot | Binh Duong |
13 | Shop in Shop Big C Di An An | Ki-Ốt 12, First Floor, BigC Green Square, Dong Hoa Ward | Di An | Binh Duong |
Your complaint, if any, will be settled by K+ under 5 steps as defined in the Complaint Settlement Procedure issued by K+, summarized below. For more detailed information of the procedure, please click here.
Receipt of the Complaint:
All the representative of K+, who works at or in charge to manage the contact points, where you can lodge your complaint shall be liable to receive your complaint.
Your complaint will be handled by K+ Call Center and selected K+ Stores mentioned above. If the complaint will be successfull settled, the settlement procedures of the complaint will be completed. Otherwise, the Complaint shall be referred to Level 2 for further action.
Any complaint which cannot be handled at the Level 1 shall be refered to K+ Customer Care Dept. for settlement with below details:
The Customer Care Department shall settle and give a written answer to the Customer within twenty (20) working days from the received date.
NO. | WARRANTY POINT | ADDRESS | DISTRICT | PROVINCE | PHONE |
1 | Electrical Shop - Quoc Thai | 116-118 Nguyen Van Thoai, Phuong A | Chau Đoc | An Giang | 0763866772 |
2 | Nguyen Hue Company | 9/9 Tran Hung Dao, My Xuyen Ward | Long Xuyen | An Giang | 0763601998 |
3 | Ngoc Anh Company | 691 Truong Cong Đinh, Ward 7 | Vung Tau | Ba Ria Vung Tau | 0643815339 |
4 | VACHI H Company | 155 Ly Thai To – Tran Phu | Bac Giang | Bac Giang | 02403854018 |
5 | Hoang Hue Centre | No. 24A-B Nguyen Van Thoat, Group 5, Phung Chi Kien Ward | Bac Kan | Bac Kan | 02813870299 |
6 | Viet Dung Retailer | 107 Phan Ngoc Hien, Ward 3 | Bac Lieu | Bac Lieu | 07813822229 |
7 | Tran Xuan Shop | Kiot B13, Suoi Hoa Market | Bac Ninh | Bac Ninh | 02413825666 |
8 | Long Hai Shop | 19 Zone 4,Chau Thanh Town | Chau Thanh | Ben Tre | 0753613136 |
9 | Quang Shop | 300 Tran Hung Dao | Quy Nhon | Binh Dinh | 0566514568 |
10 | Luan Hoa Shop | Road 30/4, kp 1, My Phuoc Town | Ben Cat | Binh Duong | 06503557378 |
11 | Shop in Shop Binh Duong | Shop 12, First Floor 1, Big C , 555B Binh Duong Revenue (Hoang Hoa Tham) | Thu Dau mot | Binh Duong | 06503819092 |
12 | Shop in Shop Big C Di An, Binh Duong | Shop 12, Big C center Green Square, Dong Hoa Ward | Di An | Binh Duong | 06503773443 |
13 | Hoang Hieu Company | K5/C63 Huynh Van Cu Road, Hiep Thanh Ward | Thu Dau 1 | Binh Duong | 06503872293 |
14 | Minh Dao Shop | 52B/3 Zone 2, Aan Phu Ward | Thuan An | Binh Duong | 06503764724 |
15 | Phuong Thuan Shop | Lien thai Loc Ninh | Loc Ninh | Binh Phuoc | 06513568095 |
16 | Tan Tai Shop | 125 Hung Vuong, An Loc Ward | Binh Long | Binh Phuoc | 06513666890 |
17 | Linh Company | 40 - 41 Zone 2 | Phuoc Long | Binh Phuoc | 06513775099 |
18 | Hung Shop | 137 Tran Phu, Duc Nghia Ward | Phan Thiet | Binh Thuan | 0623819553 |
19 | Trieu Khang Shop | 154 Nguyen Tat Thanh, Ward 8 | Ca Mau | Ca Mau | 07803818774 |
20 | K+ Store Can Tho | 42 Tran Van Kheo | Ninh Kieu | Can Tho | 07103769088 07103769089 |
21 | K+ Store Đa Nang | 22 Nguyen Van Linh | Nam Duong | Da Nang | 05113689713 |
22 | Hai Phi Da Nang Company | 33 Le Đinh Ly – Thac Gian Ward | Thanh Khe | Da Nang | 05113645888 |
23 | Hung An Binh Company | 703 Ton Duc Thang | Lien Chieu | Da Nang | 05113791959 |
24 | Vinh Hoa Company | 54 Y Jut, Ban Me Thuot | Ban Me Thuot | Dak Lak | 05003852104 |
25 | Nhat Long | 99 Pham Ngu Lao, Thanh Cong Ward | Ban Me Thuot | Dak Lak | 05003779999 |
26 | Viet Nguyen Shop | Group 10, Nghia Thanh Ward | Gia Nghia | Dak Nong | 05013546714 |
27 | Hoang Thao Shop | 161 Nguyen Tat Thanh | Dak Mil | Dak Nong | 05013741290 |
28 | Minh Huong Company | No. 16 Group no. 4 Thanh Binh Ward | Dien Bien | Dien Bien | 02303826690 |
29 | Tien Anh Shop | Group 1, Van Hai Zone, Road 51A | Long Thanh | Dong Nai | 0613844108 |
30 | Tran Thien Van Company | 206 Phan Trung Street, Zone 2, Tan Tien Ward | Bien Hoa | Dong Nai | 0613916483 |
31 | Cong Tan Shop | 71, Ly Thuong Kiet, Ward 2 | Cao Lanh | Dong Thap | 0939853459 |
32 | Thuan Shop | 15 Tran Hung Đao, Ward 2 | Sa Dec | Dong Thap | 0673865418 |
33 | Ngoc Huong Company | 25 Phan Boi Chau, Group 9, Hoi Thuong Ward | TP Pleiku | Gia Lai | 059 3824507 |
34 | Chien Chao Shop | No 17, ngõ 17, Road 19/5 | Ha Giang | Ha Giang | 02193861509 |
35 | ICTV Company | Building C3-G, No.6 Doi Nhan, Vinh Phuc Ward | Ba Dinh | Ha Noi | 0462662609 0422124444 |
36 | Thanh Hai Shop | 53C Road 2, Phu Lo | Soc Son | Ha Noi | 0438841366 |
37 | Binh Vuong Shop | 302 Thanh Vi, Son Loc | Son Tay | Ha Noi | 03433931534 |
38 | Viet Cuong Company | 217 Xa Đan street (New Kim Lien) | Dong Da | Ha Noi | 0435738022 |
39 | Nha Anh Shop | 427 Quang Trung | Ha Dong | Ha Noi | 0485884884 |
40 | Hong Phong | Pho Tia, To Hieu | Thuong Tin | Ha Noi | 0433751837 |
41 | Minh Cuong Shop | Km 36+500 QL1A, Ung Hoa | Phu Xuyen | Ha Noi | 0433855665 |
42 | Chuc Son Shop | 49 Hoa Son Chuc Son | Chuong My | Ha Noi | 0466756367 |
43 | K+ Store Ha Noi 1 | 39 Hai Ba Trung | Hoan Kiem | Ha Noi | 0439387477 0439387476 |
44 | K+ Store Ha Noi 2 | 312 Nguyen Van Cu | Long Bien | Ha Noi | 0438729609 |
45 | Tan Viet | No 22 /46 Nguyen Hoang Ton | Tay Ho | Ha Noi | 0435380937 |
46 | Thien Minh Company | No 157 Van Chuong, Van Chuong Ward | Dong Da | Ha Noi | 0462919955 |
47 | Do Gia Company | No.91 Pham Ngu Lao | Hai Duong | Hai Duong | 03206258888 |
48 | Duc Tai Company | 42 Luong Khanh Thien | Ngo Quyen | Hai Phong | 0316502772 |
49 | Mini Store Hai Phong | 204A To Hieu, Trai Cau, Le Chan | Hong Bang | Hai Phong | 0313822428 |
50 | Minh Duc Shop | 103 Cai Tac Town | Chau Thanh A | Hau Giang | 07113848221 |
51 | Khuong Duc Company | 312 Cu Chinh Lan | Hoa Binh | Hoa Binh | 021.8385.2772 |
52 | Lam Sy Shop | 14A Dien Bien 1 | Hung Yen | Hung Yen | 03213864776 |
53 | Viet Hung Company | 142 Tran Quy Cap - Nha Trang | Nha Trang | Khanh Hoa | 0583561678 |
54 | Phan Hung Shop | 353-355-357 Nguyen Trung Truc | Rach Gia | Kien Giang | 0773877778 |
55 | Thanh Long Shop | 303A Nguyen Trung Truc | Phu Quoc | Kien Giang | 0773993553 |
56 | Chin Shop | 162 Tran Hung Dao | Kontum | Kon Tum | 0603865045 |
57 | Viet Nguyen Company | No. 10, Quyet Thang Street | Lai Chau | Lai Chau | 02313877264 |
58 | Vu Shop | No. 6 VoThi Sau Zone 5 - F2 | Bao Loc | Lam Dong | 0633717516 |
59 | Thanh Huyen Shop | Thang Long Market, Nam Bien | Lam Ha | Lam Dong | 0633852900 |
60 | Tu Luan Shop | 169 Ba Trieu Hoang Van Thu Ward | Lang Son | Lang Son | 0253500299 |
61 | Cao Van Tru | 186 Nguyen Hue, Pho Moi Ward | Lao Cai | Lao Cai | 0203832596 |
62 | Phong Phu Shop | 101/1 Truong Cong Dinh Phuong 1 | Tan An | Long An | 0723826179 |
63 | Thanh Co | My Hanh south, My Hanh North | Duc Hoa | Long An | 0723751243 |
64 | Binh An Sinh Company | 57A Tran Hung Dao, Nam Dinh | Nam Dinh | Nam Dinh | 03503831138 |
65 | Trung Tan Company | 77 Nguyen Duc Canh | Vinh | Nghe An | 0383589489 |
66 | Quang Minh Shop | 172 Van Giang Street | Ninh Binh | Ninh Binh | 0945959666 |
67 | Hoa Shop | 683 Thong Nhat | Phan Rang | Ninh Thuan | 0683830215 |
68 | Nguyen Cong Hoa | Ha Hoa Town | Ha Hoa | Phú Tho | 02103883032 |
69 | HIC Centre | N0. 52 Cau Dat, Thanh Son Town | Thanh Son | Phu Tho | 02103873389 |
70 | Giang Nga Shop | Zone 22 Hoang Xa | Thanh Thuy | Phu Tho | 02103878055 |
71 | Phu Long | 77 Nguyen Trai | Tuy Hoa | Phu Yen | 0573820890 |
72 | Yen Long Shop | Ga Market, | Dong Hoi | Quang Binh | 0603823238 |
73 | Tan Nhat Thanh Company | 548 Phan Chu Trinh | Tam Ky | Quang Nam | 05102210436 |
74 | Minh Sanh Shop | 575 Quang Trung, Nghia Chanh Ward | Quang Ngai | Quang Ngai | 0553823545 |
75 | Long Phuong Shop | Tran Phu | Mong Cai | Quang Ninh | 0333772764 |
76 | Do Thang Shop | No. 205,Group 11, Zone 1, Nguyen Duc Canh Road | Cam Pha | Quang Ninh | 0333735329 |
77 | Mini Store Ha Long | 803 Le Thanh Tong | Ha Long | Quang Ninh | 0333819021 |
78 | Hang Hai Company | 127 Le Duan/ 25/45 Ly Thuong Kiet, Dong Luong Ward | Dong Ha | Quang Tri | 0533567333 |
79 | Quang Anh Company | 89-91, Hai Ba Trung, Ward 1 | Soc Trang | Soc Trang | 0793822647 |
80 | Toan Duc Company | subregional 4 – Hat Lot Town | Mai Son | Son La | 0223 543379 |
81 | Minh Khanh Shop | 33 Tran Phu Road, Ninh Trung –Ninh Son | Tay Ninh | Tay Ninh | 0666252704 |
82 | KPV Retailer | 1186 Cach Mang Thang 8, Ward 4 | Tay Ninh | Tay Ninh | 0663622894 |
83 | Thao Shop | Loc Trat, Gia Loc | Trang Bang | Tay Ninh | 066.3882030 |
84 | Hue Manh Shop | 420 Ly Bon, De Tham Ward | Thai Binh | Thai Binh | 0363831163 |
85 | Nghia Phuong Shop | No. 268, group 7, Tan Long Ward | Thai Nguyen | Thai Nguyen | 02803844561 |
86 | Hai Van Shop | 32 Hang Đong - Đien Bien | Thanh Hoa | Thanh Hoa | 0373753335 |
87 | Le Gia | No.45 Trieu Quoc Dat | Thanh Hoa | Thanh Hoa | 0373856710 |
88 | Thanh Son Company | 106 Phan Đang Luu | Hue | Thua Thien Hue | 0543511482 |
89 | Duy Tan 1 | 12A Nguyen Trung Truc, Ward 3 | My Tho | Tien Giang | 0918121937 |
90 | Hoang Thinh 2 Company | No. 1, Route 1K, zone 2, Linh Xuan Ward | Thu Duc | HCM | 0837246577 |
91 | Shop in Shop Coop Mart Thu Duc | Shop 04, Coop Mart Linh Trung- Thu Duc 934 Road 1A, Zone 4,Linh Trung Ward | Thu Duc | HCM | 0837246864 |
92 | Hai Phi Company | 477 Hai Ba Trung, Ward 8 | Dist.3 | HCM | 0838482131 |
93 | Ung Binh Chau Company | 44C, Tu Do, Ward 7 | Tan Binh | HCM | 0839770011 |
94 | Vu Hong Minh Company | 7A Tang Bat Ho, Ward 12 | Dist.5 | HCM | 0839575331 0839575332 |
95 | Vu Gia Phat Company | 709 Road 3/2 – Ward 6 | Dist.10 | HCM | 0839574286 |
96 | K+ Store Ho Chi Minh | 149A Nguyen Thi Minh Khai | Dist.1 | HCM | 0839259673 0839259670 |
97 | Viet Quang Company | 237 Truong Chinh, Ward 12, | Tan Binh | HCM | 0862680268 |
98 | Kim Hung Shop | 45 Vo Thi Sau, group 3, Ward 3 | Tra Vinh | Tra Vinh | 0743856752 |
99 | Son Vinh | 23 Ha Huy Tap, Phan Thiet | Tuyen Quang | Tuyen Quang | 0273816188 |
100 | Hoa Shop | 12A Le Thai To, Ward 2 | Vinh Long | Vinh Long | 0703828067 |
101 | Kien Canh | 366, Hung Vuong road, Tich Son Ward | Vinh Yen | Vinh Phuc | 02113840123 |
102 | Nguyen Thi Ngan Shop | 17B Hoang Hoa Tham, Nguyen Thai Hoc Ward | Yen Bai | Yen Bai | 0293862299 |
Warranted equipment | Customer benefit | Normal defects (Defective power, defective tuner… ) that can be repaired by replacing components |
Defective Main board(Defective Main board, CPU chipset) cannot be repaired by replacing components |
Equipment under warranty period | |||
|
Have equipment exchanged and warranty period is same as the remaining warranty duration of old equipment at max and is 3 months at min. |
Free of charge |
Free of charge |
Equipment out of warranty condition | |||
Set-top-box Opentel ODS1400NA/ SmartDTV STB111-VST-MTC01 |
Have equipment exchanged and warranty period + 3 months since the date of exchanged equipment |
150.000 VND |
400.000 VND |
Adapter of Smart DTV STB111 | 120.000 VND | ||
Remote control of SmartDTV STB111 |
|
||
Set-top-box Samsung HD SMT-S5060 | 300.000 VND |
800.000 VND |
|
Smart Card Nagravisionwith logo K+ or VSTV (including Multiroom smart card of new type) | |
240.000 VND |
|
Multiroom smart card of old type | 490.000 VND | ||
STANDALONE EQUIPMENTS AND ACCESSORIES | |||
HD Decoder | 1.000.000 VND | ||
SD Decoder | 700.000 VND | ||
Nagra Smart Card | 240.000 VND | ||
|
70.000 VND | ||
Dish | 310.000 VND | ||
20m cable + 02 Jack F5 | 180.000 VND | ||
SD SmartDTV remote | 80.000 VND | ||
SD Opentech remote | 80.000 VND | ||
HD Samsung remote | 120.000 VND | ||
Multiroom smart card of old type | 490.000 VND | ||
Multiroom smart card of new type | 240.000 VND | ||
Appropriate Spliter | 100.000 VND |