DTH (Direct - To - Home) is an official term of the television industry and satellite television. DTH is a method of receiving television signals directly from satellite by using an individual dish, set-top box and LNB signal converter.
DTH was originally developed to connect remote areas where cable television cannot reach. Nowadays, this technology,which brings superior quality of image and sound over cable TV, is becoming more popular all over the world.



 

List of channels on K+ platform - Click here >>

Subscription fee for new subscribers includes equipment fee and channel package fee. You can subscribe minimum 03 months for Premium+ package. Click on PREMIUM+ to have detailed information of equipment fee and monthly channel package fee.

• GOING TO NEAREST RETAILER
• REGISTERING NEW SUBSCRIPTION ONLINE
• REGISTERING NEW SUBSCRIPTION ON LAZADA PAGE

Renewal fee includes channel package fee only. Click on PREMIUM+ to have detailed information of monthly channel package fee by package. Basic renewal terms are 1/3/6/12 month(s), but you can renew your subscription with other durations as per your demand.

You can renew your subscription with below methods:

• GOING TO THE NEAREST RETAILER
• RENEWING BY K+ CARDS
• USING VIETTEL MOBILE CARDS
• RENEWING ONLINE
• RENEWING THROUGH AGRIBANK SYSTEM
• RENEWING THROUGH POST OFFICE
• RENEWING BY PAYOO

From April 1st, 2018, ViAccess customers are encouraged to swap for HD set-top-box with the following offers:
- Get a FREE HD set-top-box with a purchase of 12-month subscription (125,000vnd/month x12 months).
- Or get the HD set-top-box at 500,000vnd/STB together with a 6-month subscription (135,000/month x 6 months).
These offers are available at K+ stores and retailers nationwide.

 

The network of K + distributors providing K+ equipment and renewal service is spread all over the country including:
 
• Showrooms and K + Stores are located in big cities such as Hanoi, Hai Phong, Ha Long, Da Nang, Can Tho, Ho Chi Minh.
• Over 2,000 official retailers spreading across 63 provinces and cities;
• More than 100 prestigious supermarkets locating nation-wide such as Pico Plaza, Media Mart, HC, Big C, Viet Long, Phan Khang,...
 
Call 1900 1592 or CLICK HERE TO FIND A DISTRIBUTOR CLOSE TO YOUR HOME

Yes if you are using digital television from these provider: FPT, VTVCab, MyTV, HanoiCab, Viettel with monthly fee of 150,000VND only.
Please contact 1900 1592 for further support.

For K+ and K+’s customers who are using the product and/or service provided by K+ in Vietnam, a complaint means any question/request/feedback made by a customer who thinks that K+ infringed customer rights, which shall be:

• provided in the agreements/contracts signed between the customer and K+;
• committed by K+ to the customers;
• Provided by the law of Vietnam.

For other enquiries, customers can get the information by emailing via the Contact menu on our website at www.kplus.vn or by calling to our Call Center at 1900 1592

Your complaint may be made by oral, in writing, via telephone, and/or email. You can lodge it via below contact points:

• K+ call centre: 19001592;
• Selected K+ Stores as in the list below: 

No.	K+ Store/SIS	Address	District	Province
1	K+ Store Nguyen Trai	1075 Nguyen Trai, P.14	Dist. 5	Hochiminh
2	Shop in Shop Co.opXtra Thu Duc	Ki-ot 04, Co.opXtra Thu Đuc, No. 934 Road 1A, KP4, Linh Trung	Thu Duc	Hochiminh
3	K+ Store Cao Thang	26 Cao Thang, Ward 5	Dist.3	Hochiminh
4	K+Store Quang Ninh	803 Le Thanh Tong, Bach Đang Ward	Ha Long	Quang Ninh
5	K+ Store Hai Phong	204A To Hieu, Trai Cau Ward	Le Chan	Hai Phong
6	K+ Store Ha Noi	39 Hai Ba Trung	Hoan Kiem	Hanoi
7	K+ Store Gia Lam	312 Nguyen Van Cu	Long Bien	Hanoi
8	Shop in Shop Savico Long Bien	Kiot 142 - Savico Mega Mall 7-9 Nguyen Van Linh	Long Bien	Hanoi
9	K+ Store Bien Hoa	38 Đuong 30/4, kp4, Bien Hoa	Bien Hoa	Dong Nai
10	K+ Store Đa Nang	22 Nguyen Van Linh, Nam Dương Ward	Hai Chau	Da Nang
11	K+ Store Can Tho	42 Tran Van Kheo, Cai Khe Ward	Ninh Kieu	Can Tho
12	Shop in Shop Big C Binh Duong	Kiosk 12, F1, Big C, 555B avenue Binh Duong.	Thu Dau Mot	Binh Duong
13	Shop in Shop Big C Di An An	Ki-Ốt 12, First Floor, BigC  Green Square, Dong Hoa Ward	Di An	Binh Duong

• Website: www.kplus.vn, at Contact menu;
• Email address: kplus@vstv.vn;
• The head office of K+ at Floor 15, Tower A, Handi Resco Tower, 521 Kim Ma Street, Ngoc Khanh Ward, Ba Dinh District, Hanoi, Vietnam.

You have to logde the complaint within a period defined by the Law and depending on the reason of the complaint, currently:

• the period for you to lodge the complaint about the subscription fee shall be one (01) month from the date on which you pay the subscription fee or the date of the invoice; or

the period for you to lodge the complaint about any other issue(s) regarding K+’s products and/or service shall be three (03) months from the date on which you use the service or the infringement occurs.

Your complaint, if any, will be settled by K+ under 5 steps as defined in the Complaint Settlement Procedure issued by K+, summarized below. For more detailed information of the procedure, please click here.

Receipt of the Complaint:

All the representative of K+, who works at or in charge to manage the contact points, where you can lodge your complaint shall be liable to receive your complaint.
 

1. Qualification Checking:

• Required contents: All necessary information related to the complaint and your personal information (name, address, phone number, email address, smart card number, decoder number, etc.) shall be requested by the complaint recipient.
• Remarks for receipt of the complaints: K+ shall be entitled to decline to receive and settle any complaint exceeding the lodging period.

1. Complaint settlement at Level 1:

Your complaint will be handled by K+ Call Center and selected K+ Stores mentioned above. If the complaint will be successfull settled, the settlement procedures of the complaint will be completed. Otherwise, the Complaint shall be referred to Level 2 for further action.
 

1. Complaint settlement at Level 2:

Any complaint which cannot be handled at the Level 1 shall be refered to K+ Customer Care Dept. for settlement with below details:

• Acceptance or refusal of the complaint:

• The notice of acceptance of the complaint shall be sent to you within five (05) working days from the date of that complaint.
• The notice of reject of the complaint shall be sent to you within five (05) working days from the date of the complaint date when the complaint is made later than the complaint lodging period as mentioned above.

• Settlement and co-ordination:

• If the complaint is acccepted by K+, based on the information described in the complaint, person in charge shall analyze, collect information and prepare the answer to you.
• K+ may invite you to the head office or other certain locations to discuss about the settlement of the complaint. The results of such discussion shall be recorded in the minutes signed by both you and K+.
• For accepted complaint, the written answer to you shall be prepared by K+ Customer Care Dept. in co-ordination with other departments if necessary.

1. Response to the Customer:

The Customer Care Department shall settle and give a written answer to the Customer within twenty (20) working days from the received date.

List of K+ warranty centers across the country:

NO.	WARRANTY POINT	ADDRESS	DISTRICT	PROVINCE	PHONE
1	Electrical Shop - Quoc Thai	116-118 Nguyen Van Thoai, Phuong A	Chau Đoc	An Giang	0763866772
2	Nguyen Hue Company	9/9 Tran Hung Dao, My Xuyen Ward	Long Xuyen	An Giang	0763601998
3	Ngoc Anh Company	691 Truong Cong Đinh, Ward 7	Vung Tau	Ba Ria Vung Tau	0643815339
4	VACHI H Company	155 Ly Thai To – Tran Phu	Bac Giang	Bac Giang	02403854018
5	Hoang Hue Centre	No. 24A-B Nguyen Van Thoat, Group 5, Phung Chi Kien Ward	Bac Kan	Bac Kan	02813870299
6	Viet Dung Retailer	107 Phan Ngoc Hien, Ward 3	Bac Lieu	Bac Lieu	07813822229
7	Tran Xuan Shop	Kiot B13, Suoi Hoa Market	Bac Ninh	Bac Ninh	02413825666
8	Long Hai Shop	19 Zone 4,Chau Thanh Town	Chau Thanh	Ben Tre	0753613136
9	Quang Shop	300 Tran Hung Dao	Quy Nhon	Binh Dinh	0566514568
10	Luan Hoa Shop	Road 30/4, kp 1, My Phuoc Town	Ben Cat	Binh Duong	06503557378
11	Shop in Shop Binh Duong	Shop 12, First Floor 1, Big C , 555B Binh Duong Revenue (Hoang Hoa Tham)	Thu Dau mot	Binh Duong	06503819092
12	Shop in Shop Big C Di An, Binh Duong	Shop 12, Big C center Green Square, Dong Hoa Ward	Di An	Binh Duong	06503773443
13	Hoang Hieu Company	K5/C63 Huynh Van Cu Road, Hiep Thanh Ward	Thu Dau 1	Binh Duong	06503872293
14	Minh Dao Shop	52B/3 Zone 2, Aan Phu Ward	Thuan An	Binh Duong	06503764724
15	Phuong Thuan Shop	Lien thai Loc Ninh	Loc Ninh	Binh Phuoc	06513568095
16	Tan Tai Shop	125 Hung Vuong, An Loc Ward	Binh Long	Binh Phuoc	06513666890
17	Linh Company	40 - 41 Zone 2	Phuoc Long	Binh Phuoc	06513775099
18	Hung Shop	137 Tran Phu, Duc Nghia Ward	Phan Thiet	Binh Thuan	0623819553
19	Trieu Khang Shop	154 Nguyen Tat Thanh, Ward 8	Ca Mau	Ca Mau	07803818774
20	K+ Store Can Tho	42 Tran Van Kheo	Ninh Kieu	Can Tho	07103769088 07103769089
21	K+ Store Đa Nang	22 Nguyen Van Linh	Nam Duong	Da Nang	05113689713
22	Hai Phi Da Nang Company	33 Le Đinh Ly – Thac Gian Ward	Thanh Khe	Da Nang	05113645888
23	Hung An Binh Company	703 Ton Duc Thang	Lien Chieu	Da Nang	05113791959
24	Vinh Hoa Company	54 Y Jut, Ban Me Thuot	Ban Me Thuot	Dak Lak	05003852104
25	Nhat Long	99 Pham Ngu Lao, Thanh Cong Ward	Ban Me Thuot	Dak Lak	05003779999
26	Viet Nguyen Shop	Group 10, Nghia Thanh Ward	Gia Nghia	Dak Nong	05013546714
27	Hoang Thao Shop	161 Nguyen Tat Thanh	Dak Mil	Dak Nong	05013741290
28	Minh Huong Company	No. 16 Group no. 4 Thanh Binh Ward	Dien Bien	Dien Bien	02303826690
29	Tien Anh Shop	Group 1, Van Hai Zone, Road 51A	Long Thanh	Dong Nai	0613844108
30	Tran Thien Van Company	206 Phan Trung Street, Zone 2, Tan Tien Ward	Bien Hoa	Dong Nai	0613916483
31	Cong Tan Shop	71, Ly Thuong Kiet, Ward 2	Cao Lanh	Dong Thap	0939853459
32	Thuan Shop	15 Tran Hung Đao, Ward 2	Sa Dec	Dong Thap	0673865418
33	Ngoc Huong Company	25 Phan Boi Chau, Group 9, Hoi Thuong Ward	TP Pleiku	Gia Lai	059 3824507
34	Chien Chao Shop	No 17, ngõ 17, Road 19/5	Ha Giang	Ha Giang	02193861509
35	ICTV Company	Building C3-G, No.6 Doi Nhan, Vinh Phuc Ward	Ba Dinh	Ha Noi	0462662609 0422124444
36	Thanh Hai Shop	53C Road 2, Phu Lo	Soc Son	Ha Noi	0438841366
37	Binh Vuong Shop	302 Thanh Vi, Son Loc	Son Tay	Ha Noi	03433931534
38	Viet Cuong Company	217 Xa Đan street (New Kim Lien)	Dong Da	Ha Noi	0435738022
39	Nha Anh Shop	427 Quang Trung	Ha Dong	Ha Noi	0485884884
40	Hong Phong	Pho Tia, To Hieu	Thuong Tin	Ha Noi	0433751837
41	Minh Cuong Shop	Km 36+500 QL1A, Ung Hoa	Phu Xuyen	Ha Noi	0433855665
42	Chuc Son Shop	49 Hoa Son Chuc Son	Chuong My	Ha Noi	0466756367
43	K+ Store Ha Noi 1	39 Hai Ba Trung	Hoan Kiem	Ha Noi	0439387477 0439387476
44	K+ Store Ha Noi 2	312 Nguyen Van Cu	Long Bien	Ha Noi	0438729609
45	Tan Viet	No 22 /46 Nguyen Hoang Ton	Tay Ho	Ha Noi	0435380937
46	Thien Minh Company	No 157 Van Chuong, Van Chuong Ward	Dong Da	Ha Noi	0462919955
47	Do Gia Company	No.91 Pham Ngu Lao	Hai Duong	Hai Duong	03206258888
48	Duc Tai Company	42 Luong Khanh Thien	Ngo Quyen	Hai Phong	0316502772
49	Mini Store Hai Phong	204A To Hieu, Trai Cau, Le Chan	Hong Bang	Hai Phong	0313822428
50	Minh Duc Shop	103 Cai Tac Town	Chau Thanh A	Hau Giang	07113848221
51	Khuong Duc Company	312 Cu Chinh Lan	Hoa Binh	Hoa Binh	021.8385.2772
52	Lam Sy Shop	14A Dien Bien 1	Hung Yen	Hung Yen	03213864776
53	Viet Hung Company	142 Tran Quy Cap - Nha Trang	Nha Trang	Khanh Hoa	0583561678
54	Phan Hung Shop	353-355-357 Nguyen Trung Truc	Rach Gia	Kien Giang	0773877778
55	Thanh Long Shop	303A Nguyen Trung Truc	Phu Quoc	Kien Giang	0773993553
56	Chin Shop	162 Tran Hung Dao	Kontum	Kon Tum	0603865045
57	Viet Nguyen Company	No. 10, Quyet Thang Street	Lai Chau	Lai Chau	02313877264
58	Vu Shop	No. 6 VoThi Sau Zone 5 - F2	Bao Loc	Lam Dong	0633717516
59	Thanh Huyen Shop	Thang Long Market, Nam Bien	Lam Ha	Lam Dong	0633852900
60	Tu Luan Shop	169 Ba Trieu Hoang Van Thu Ward	Lang Son	Lang Son	0253500299
61	Cao Van Tru	186 Nguyen Hue, Pho Moi Ward	Lao Cai	Lao Cai	0203832596
62	Phong Phu Shop	101/1 Truong Cong Dinh Phuong 1	Tan An	Long An	0723826179
63	Thanh Co	My Hanh south, My Hanh North	Duc Hoa	Long An	0723751243
64	Binh An Sinh Company	57A Tran Hung Dao, Nam Dinh	Nam Dinh	Nam Dinh	03503831138
65	Trung Tan Company	77 Nguyen Duc Canh	Vinh	Nghe An	0383589489
66	Quang Minh Shop	172 Van Giang Street	Ninh Binh	Ninh Binh	0945959666
67	Hoa Shop	683 Thong Nhat	Phan Rang	Ninh Thuan	0683830215
68	Nguyen Cong Hoa	Ha Hoa Town	Ha Hoa	Phú Tho	02103883032
69	HIC Centre	N0. 52 Cau Dat, Thanh Son Town	Thanh Son	Phu Tho	02103873389
70	Giang Nga Shop	Zone 22 Hoang Xa	Thanh Thuy	Phu Tho	02103878055
71	Phu Long	77 Nguyen Trai	Tuy Hoa	Phu Yen	0573820890
72	Yen Long Shop	Ga Market,	Dong Hoi	Quang Binh	0603823238
73	Tan Nhat Thanh Company	548 Phan Chu Trinh	Tam Ky	Quang Nam	05102210436
74	Minh Sanh Shop	575 Quang Trung, Nghia Chanh Ward	Quang Ngai	Quang Ngai	0553823545
75	Long Phuong Shop	Tran Phu	Mong Cai	Quang Ninh	0333772764
76	Do Thang Shop	No. 205,Group 11, Zone 1, Nguyen Duc Canh Road	Cam Pha	Quang Ninh	0333735329
77	Mini Store Ha Long	803 Le Thanh Tong	Ha Long	Quang Ninh	0333819021
78	Hang Hai Company	127 Le Duan/ 25/45 Ly Thuong Kiet, Dong Luong Ward	Dong Ha	Quang Tri	0533567333
79	Quang Anh Company	89-91, Hai Ba Trung, Ward 1	Soc Trang	Soc Trang	0793822647
80	Toan Duc Company	subregional 4 – Hat Lot Town	Mai Son	Son La	0223 543379
81	Minh Khanh Shop	33 Tran Phu Road, Ninh Trung –Ninh Son	Tay Ninh	Tay Ninh	0666252704
82	KPV Retailer	1186 Cach Mang Thang 8, Ward 4	Tay Ninh	Tay Ninh	0663622894
83	Thao Shop	Loc Trat, Gia Loc	Trang Bang	Tay Ninh	066.3882030
84	Hue Manh Shop	420 Ly Bon, De Tham Ward	Thai Binh	Thai Binh	0363831163
85	Nghia Phuong Shop	No. 268, group 7, Tan Long Ward	Thai Nguyen	Thai Nguyen	02803844561
86	Hai Van Shop	32 Hang Đong - Đien Bien	Thanh Hoa	Thanh Hoa	0373753335
87	Le Gia	No.45 Trieu Quoc Dat	Thanh Hoa	Thanh Hoa	0373856710
88	Thanh Son Company	106 Phan Đang Luu	Hue	Thua Thien Hue	0543511482
89	Duy Tan 1	12A Nguyen Trung Truc, Ward 3	My Tho	Tien Giang	0918121937
90	Hoang Thinh 2 Company	No. 1, Route 1K, zone 2, Linh Xuan Ward	Thu Duc	HCM	0837246577
91	Shop in Shop Coop Mart Thu Duc	Shop 04, Coop Mart Linh Trung- Thu Duc 934 Road 1A, Zone 4,Linh Trung Ward	Thu Duc	HCM	0837246864
92	Hai Phi Company	477 Hai Ba Trung, Ward 8	Dist.3	HCM	0838482131
93	Ung Binh Chau Company	44C, Tu Do, Ward 7	Tan Binh	HCM	0839770011
94	Vu Hong Minh Company	7A Tang Bat Ho, Ward 12	Dist.5	HCM	0839575331 0839575332
95	Vu Gia Phat Company	709 Road 3/2 – Ward 6	Dist.10	HCM	0839574286
96	K+ Store Ho Chi Minh	149A Nguyen Thi Minh Khai	Dist.1	HCM	0839259673 0839259670
97	Viet Quang Company	237 Truong Chinh, Ward 12,	Tan Binh	HCM	0862680268
98	Kim Hung Shop	45 Vo Thi Sau, group 3, Ward 3	Tra Vinh	Tra Vinh	0743856752
99	Son Vinh	23 Ha Huy Tap, Phan Thiet	Tuyen Quang	Tuyen Quang	0273816188
100	Hoa Shop	12A Le Thai To, Ward 2	Vinh Long	Vinh Long	0703828067
101	Kien Canh	366, Hung Vuong road, Tich Son Ward	Vinh Yen	Vinh Phuc	02113840123
102	Nguyen Thi Ngan Shop	17B Hoang Hoa Tham, Nguyen Thai Hoc Ward	Yen Bai	Yen Bai	0293862299

1. Warranted equipment: Set-top-box (Decoder) and smart card supplied by K+
2. Warranty period: Twelve (12) months since the first subscription activation in accordance with K+ Subscriber Management System.
3. Warranty Collection points: Collection Center authorized by K+
4. Terms and conditions:

• Equipments under warranty are those having defects arisen due to the manufacturing and under the warranty period.
• Equipments out of warranty conditions are those out of the warranty period or those under the warranty period having defects arisen due to the user or due to the force majeure.
• The warranty under the Contract shall not be applied when Warranted Equipment is defected due to the following reasons:

1. Warranted equipment has been mishandled, misused or modified or repaired by the customer or any unauthorized person by K+;
2. Technical maintenance of the inside Warranted Equipment by the End-user and/ or a third party not approved by K+;
3. Warranted equipment has been tampered with or attempted to be repaired by the Subscriber or any others unauthorized by K+  to do so, which causes the damage of Warranted Equipment;
4. The warranty shall not cover activities of periodical maintenance, exchange or replacement of the accessories due to normal wear and tear;
5. Warranted equipment has been defected due to accident, force majeure event, configuration changed versus the original one provided by the manufacturer;
6. Warranted Equipments are not provided by K+;
7. Misuse or use or installation of the Warranted Equipment contrary to the instruction manual for the Warranted Equipment;
8. The “warranty seals” are not intact or the fake “warranty seals” are stuck on the set-top-box at the time of receiving equipments at collection points of K+;
9. The serial number of the Warranted Equipment has been removed or defaced;
10.  Warranted equipment has been maintained in improper conditions (except that the maintenance is done by K+ or one of authorized retailers of K+);
11. Direct influence of thunderbolt.

5. Warranty method:

• Decoder with defects detected under and out of warranty period will be exchanged with used decoder in equivalent standard functions (technical specifications) verified by K+.
• With smart card, it will be replaced with a new one.

6. Warranty service charge:

Warranted equipment	Customer benefit	Normal defects (Defective power, defective tuner… ) that can be repaired by replacing components	Defective Main board(Defective Main board, CPU chipset) cannot be repaired by replacing components
Equipment under warranty period
Set-top-box with brand Opentel ODS1400NA Set-top-box with brand SmardTV STB111 VST-MTC01(included Adapter and remote control) Set-top-box with brand Samsung HD SMT-S5060 Smart Card Nagravision with logo K+ or VSTV (including Multiroom smart card)	Have equipment exchanged and warranty period is same as the remaining warranty duration of old equipment at max and is 3 months at min.	Free of charge	Free of charge
Equipment out of warranty condition
Set-top-box Opentel ODS1400NA/ SmartDTV STB111-VST-MTC01	Have equipment exchanged and warranty period + 3 months since the date of exchanged equipment	150.000 VND	400.000 VND
Adapter of Smart DTV STB111			120.000 VND
Remote control of SmartDTV STB111
Set-top-box Samsung HD SMT-S5060		300.000 VND	800.000 VND
Smart Card Nagravisionwith logo K+ or VSTV (including Multiroom smart card of new type)			240.000 VND
Multiroom smart card of old type			490.000 VND
STANDALONE EQUIPMENTS AND ACCESSORIES
HD Decoder			1.000.000 VND
SD Decoder			700.000 VND
Nagra Smart Card			240.000 VND
			70.000 VND
Dish			310.000 VND
20m cable + 02 Jack F5			180.000 VND
SD SmartDTV remote			80.000 VND
SD Opentech remote			80.000 VND
HD Samsung remote			120.000 VND
Multiroom smart card of old type			490.000 VND
Multiroom smart card of new type			240.000 VND
Appropriate Spliter			100.000 VND

Transportation fee: For both case of under warranty and out-of-warranty, customer will be charged with the fee of two-way transport of warranted equipment from customer’s place to Collection points

Apart from collection points, you are advised to bring the defected equipment to the nearest K+ retailer for check and repair. Call 1900 1592 or click HERE to find a retailer close to your home

We understand that you will feel very uncomfortable when watching your favorite K+ channel, the images break down and then the screen turns into black. This phenomenon is called image interference due to the heavy rain or the satellite signal loss due to passing through rainy clouds. Even the highest satellite television technology sometimes is inevitably affected by this natural phenomenon. The phenomenon occurs quite regularly for satellite TV services, especially in Vietnam. Normally, this phenomenon will cease when the clouds disappear.
K+ is committed to improve service with non-stop efforts. However, in cooperation with service provider, you also can overcome the above trouble by following some guidelines:
1. Every two to three years, you should request the technical staff of K+ official retailer check the dish’s orientation and LNB’s operation (charge service)
2. Ensure the cable connecting the dish and the decoder is officially provided by K +, and check if the cable is twisted or damaged.
3. Keep the cable long enough and ensure connection point between the cable and the decoder is fixed.
4. Do not share the cable with a second decoder without using an appropriate splitter; the division must be done by technical staff of K+ official retailer.

1. Does not display LED on the front panel or the receiver has no power?
• Check the power cord
• Disconnect the power cord and connect it again to the receiver.
• Check the power supply
2. No pictures on the screen?
• Check if the receiver is in standby mode?
• Check if the video output port is firmlyconnected to the TV?
• Check if you have selected the correct channel or video output on your TV.
3. No sound?
• Check the volume level of the TV
• Check the volume level of the decoder
• Press “MUTE” key on the remote control                                                                          
• Connect the audio cords properly
4. Remote control does not work?
• Check if the decoder has been turned on.
• Check if the remote control is for the decoder
• Check the battery of the remote control.
5. Poor picture quality?
• Check the signal strength in the “Channel Search” menu
• If it is low, try adjusting the alignment of your dish
6. Abnormal operation when two STBs are connected by “IF OUT?
• Turn off one of two STBs.
7. Rebooting when the main power is on?
• Check the LNB
• If the LNB is short, replace the LNB
8. Error message on TV screen: “Searching Signal”?
• Connect the antenna cable properly.
• Check the LNB. Please replace LNB if necessary.
• Check the position of the dish. Please realign dish if necessary.
• Check the signal strength in the “Channel Search” menu.
If you still cannot access any channel, the STB may be broken, please contact the retailer for support.
9. Message “No right to access” on TV screen?
• Check if the channel you are trying to access is included in your package.
• Check your package duration (for the model ODS4000V: press Menu à select “Hệ thống khóa mã” à press OK 4 times, for the model Nagra ODS1400NA/ SmardTV STB111: call 1900 1592 for required information)
• If the package duration is not yet ended, please call K+ support center 19001592 to re-activate the smartcard. Note: turn on the decoder and put the smartcard in the decoder to receive the right.
• If the duration is ended, please contact the closest retailer to renew your subscription.
10. Message “Unrecognized smartcard” on TV screen?
• Check the smartcard and slightly clean the copper panel on the smartcard
• If the message still appears, please contact the closest retailer to get a new one and exchange the duration of your current smartcard to the new one.

1. Nothing appears on TV screen?
• Check if the TV and set-top box are powered on.
• Check the connection status of the cable between TV and set-top box.
• Check if the TV input is set to your dedicated set-top box external input mode (HDMI, AV, EXTERNAL…).
2. Menu screen is not displayed?
• Power on the set-top box, and then press the Menu button on the remote control.
• If pressing the Menu button still does not display a menu screen properly, contact the local service center.
3. The remote control does not work?
• Operate the remote control to see if the IR LED on the front of the product body flashes red.
If it flashes red whenever you press a remote control button, it means the remote control and set-top box are working normally
• Check if the remote control is suitable for the set-top box.
• Replace the batteries with new ones and check if the remote control works normally.
• Check if the batteries are placed correctly
• Check if there is an obstacle between a set-top box and a remote control.
• Operate the remote control near to the set-top box to see if it works normally
4. No sound comes out from TV or audio?
• Check the connection status of the cable between the audio port of TV/audio system and the AUDIO OUT port at the back of the set-top box.
• If the cable is connected normally, check if the MUTE function is enabled. If the MUTE function is enabled, press the MUTE button on the remote control to disable it.
 5. I cannot remember the password for the set-top box?
• The default password for the set-top box is ‘0000’.
If you forget password, contact a local service center. You can specify a new password after initializing it.
For more information, feel free to contact 19001592